My Resume

Seeking Position to Empower Client Population

Experienced in Customer Service and Human Services

I would like to take this opportunity to introduce myself to you. My name is William Halstead and I am writing to express my interest in the fields of Customer Service and Human Services.

 

In the past, I have worked for a variety of different positions, jobs which have provided me with invaluable experiences and skills that would enable me to be a valued member of a team. I was first introduced to sales and retail as a Manager Trainee back in New York City at an electronics retail store in the Chrysler Building. My experiences in Sales and Customer Services continued from there. I have worked in numerous call centers in Colorado Springs, both in entering data for existing customers and in selling items to new and existing customers.

 

I had also worked for a variety of Human Services agencies. My positions in these agencies included:

 

 

·         Personnel Specialist

       ·         Rehabilitation Aide 

·         Residential Counselor

       ·         Outreach Worker 

·         Case Manager

      ·         Income Maintenance Technician II (Temporary) 

 

I have worked for certain positions which required me to act in a supervisory capacity. In Brooklyn, New York, I worked at the office of a home attendant agency, a position which required that I ensure proper staffing with home attendants for various clients in their home for home care and, while working in the World Center, my position included supervising agency clients who were participating in a job training program called Project Break Through.

 

In college, I had majored in Human Services and I had earned 114 college credits while maintaining full-time employment and a 3.4 GPA. While attending school, I had also served as the Secretary and the Vice President in our school’s student government.

 

I would like to bring these skills and experiences to your organization!

 

I look forward to hearing back from your office!

 

Sincerely,

William Halstead

About Me image
 

Customer Care Representative/Sales

Consistently among the top salespeople in the Colorado Springs office

Learn More12/9/2002
 

Customer Service Representative

Expert at entering data for commercial insurance claims; assigned commercial claims (automobile, general and/or professional liability, property, and/or worker's compensation claims to adjuster.

Learn More4/10/2000
 

Customer Care Representative/Sales

Consistently among top sellers for HBO, Cinemax, and/or Showtime channels to customers.

Learn More5/4/1998

Income Maintenance Technician II (Temporary)

Assisted residents residing in Teller County, Colorado in receiving financial assistance from the state and helped to move clients to financial independence.

Learn More11/11/1997

Case Manager/Outreach Worker

Successfully worked to aiding homeless people in securing income through disability, obtaining shelter through various city-owned and private shelters and drop-in houses, and helped clients receive treatment for various forms of substance abuse

Learn More11/2/1992
Education image

 

Metropolitan College of New York

(Formerly the College for Human Services)

New York City, New York

https://www.mcny.edu/

 

Anticipated graduation date: June 15, 2019

 

Major:

Human Services

 

Served in the Student Council as Secretary and as Vice president


 


Data Entry

Typing: 41 wpm

Filing alphanumerically and alphabetically

 

 

 

Legal Writing

Research

Supervision of Other Employees

 

 

 

Customer Service

Active Listening

Answering Telephone

 

 

 

Proficient in Microsoft Word, Outlook Express, Fax Machine (Office Technology)

Teamwork

Greeting Clients

 

 

 

Patience

Attentiveness

Empathetic

 

 

 

Motivate Employees and Co-Workers

Organizing Tasks

Communication

 

 

 

Schedule Appointments

Support Other Staff

 


 


In today’s world, it is especially important to be able to achieve that perfect balance between life and work. While I am interested in Customer Service and Human Services, these are not my only interests.

Other interests and activities that I enjoy include:

·         Art: I enjoy painting with acrylics (there are two examples of my artwork ("Story Teller" and "Creation's Dream") on this page) and appreciate photography

·         Reading: I love reading certain science fiction novels (Isaac Asimov is one of my favorite writers), The Lord of the Rings, certain spiritual and self-help books (such as The Celestine Prophecy series of books and the Aquarian Gospel of Jesus the Christ)

·         Classic Movies: I really love Casablanca, Guess Who’s Coming To Dinner, Mildred Pierce, and Who’s Afraid Of Virginia Wolf?

·         Certain Television Shows:  The Handmaid’s Tale, Terra Nova, American Horror Story, Big Love, Pose, and Star Trek

·         Cooking: I like to experiment with different recipes, foods that are different from those with which I grew up; I am now exploring more vegetarian recipes, such as fiesta rice

·         Outdoors: I like to hike in the Garden of the Gods and at North Cheyenne Canyon


Jane A. Breaux,

Instructor

 

Colorado Community Colleges Online

303-690-0004

Marguerite Stocker,

Instructor

 

University of Phoenix

Mstocker7@email.phoenix.edu

Diane Van Os,

Instructor

 

Profile Legal Services,

Paralegal Department Chair at Colorado Community Colleges Online

 

303-885-9906

Pam Elliott,

Professional Reference

Teller County Department of Social Services

800 Research Drive
Woodland Park, CO

719-686-5510

Pam.elliott@state.co.us


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