| Adelphia Communications Colorado Springs, CO 80909 Supervisor: Jay
Customer Care Representative | May 1998 – February 2000 |
| · Receive inbound telephone calls to set up new accounts for customers in order to ensure customer satisfaction with products (cable channels) purchased · Accept payments over the telephone for electronic checks · Adjust services received by customer by either adding and/or discontinuing cable channels as per customer’s request · Assist in troubleshooting cable issues over the telephone · Schedule technician visits for customer at customer’s convenience · Disconnect services as per customer’s request | |